Training Modules
Negotiations, Conflict Resolution, and Leadership are foundational when it comes to running your business. THG is here to help you and your employees develop these core competencies.
Negotiations
Throughout the years, Jay Hewlin has developed a unique method of communicating negotiation principles and techniques to all levels of professionals. From beginners to C-Suite executives, participants of his seminars and classes gain access to the breadth of his experiences as a lawyer, entrepreneur, professional musician, and international lecturer.
His work for multinational organizations and his travels have provided him opportunities to teach and consult individuals from all over the world. The result is that he has a heightened level of cultural sensitivity that enables him to adapt his style and material to any global context. In addition, he is quite adept at training others how to negotiate within and beyond their own cultural contexts.
As a practical matter, Jay’s background as a lawyer enables him to teach negotiations from the perspective of one who knows how to memorialize verbal negotiations to create enforceable contracts. In this regard, his training goes beyond basic negotiation principles and techniques, but also focuses on how to negotiate with contract formation in mind.
A customized training on negotiations will include:
- Learning key negotiation concepts and their relevance to real life negotiations
- Familiarizing participants with some of the fundamentals of contracts
- Discerning the pros and cons of one’s natural negotiation style
- Identifying how to leverage one’s natural ability to influence others
- Learning how to communicate more effectively
- Developing one’s capacity to structure arguments in your favor
- Understanding the power inherent in every negotiation
Conflict Resolution
Conflict Resolution is a topic with which Jay is quite acquainted. As a seasoned manager, a volunteer for several organizations working with urban youth, and a former employment law litigator, Jay has extensive experience in dealing with conflict at social, political, and corporate levels.
Today, more than ever, conflict resolution is a particularly salient issue for human resource managers and/or those who are tasked with facilitating the management of conflict in their respective workplaces. On the one hand, there’s intense external pressure from competitors and general market forces. Simultaneously, there’s pressure from within corporations, government agencies, and NGO’s to increase employee performance and productivity. Moreover, while communication methods are more available, more rapid, and less costly than ever, organizational capacity to engage in precise and productive communication seems to continually fall short of employees’ expectations and needs.
Jay’s approach to conflict avoidance, management, and resolution is to help clients think in terms of the personal and organizational factors that lead to conflict. Conflict occurs at the convergence of differences in moral, cultural, ethical, political, religious, professional, social, economic, and organizational values. It is often the case that various policies and procedures (or the implementation of the same) can cause or perpetuate conflict in the workplace. Conflict types are innumerable, but a key step toward calming the waters is identifying the underlying interests of each of the stakeholders. This requires an ability to look beyond simplistic arguments and positional statements. Sustainable change demands that each person involved accept his or her personal responsibility in the conflict and change accordingly.
A customized training on conflict resolution will include:
- Learning how to see conflict as an opportunity for the growth, development, and the enhancement of work relationships
- Discovering the pros and cons of one’s habitual approach to conflict
- Identifying types of conflicts and how to approach them
- Observing analytical and practical tips on how to resolve conflict
- Observing analytical and practical tips on how to manage conflict where resolution is not possible
- Discovering ways to avoid conflict
- Understanding the ways in which communication influences behavior
- Improving one’s ability to listen and address the emotional responses of others
- Increasing one’s awareness of the importance of emotional intelligence
Leadership
Leadership development is not based on a set of techniques that you learn in a book or on a weekend retreat sponsored by your organization. Rather, leadership development is a life journey. Your leadership style and capabilities are rooted in your discovery of self, as well as your individual commitment to personal development. True leaders are guided by a set of values that shape their thinking about how to relate to people, how to establish policy, and how to build a corporate culture. They are very deliberate and definitive in their actions. An individual’s leadership capabilities are defined by the combination of their critical thinking skills, creativity, rationality, personality, and character. The synchronization of these factors and others shape an individual’s capacity to influence people and circumstances.
Too often leaders are trained in isolation without the trainer or consultant considering the context of the participant’s leadership. In other words, leadership challenges are often self- identified by the participant. While this approach is not altogether unreliable, The Hewlin Group looks to the leaders’ followers/supporters/staff to garner information that helps close the gap between their perceptions of their leader and his or her self-described strengths or weaknesses. Closing this gap is one of the keys to increasing leadership effectiveness. People don’t become great leaders because they have a title and receive training in leadership techniques. Rather, admirable and respectable leadership has always been demonstrated by individuals who are strong in their convictions, yet adaptable to the needs of the organization or group to which they are positioned to serve. Such individuals will grow exponentially when provided strategic information custom designed to foster their growth and development.
A customized training in leadership will include:
- Understanding power and influence
- Learning about different leadership styles
- Discovering which style is most natural to the participant
- Determining which style would be most effective in different contexts
- Identifying one’s strengths and learning how to leverage them
- Distinguishing leadership from management
- Improving communication skills
- Managing stress
- Increasing one’s awareness of the importance of emotional intelligence
- Developing a sense a trust among colleagues
- Diffusing tension among subordinates